Shipping Information
At SleepWiz, we believe your path to better sleep should be effortless — including getting your order to you safely and on time. Below you’ll find everything you need to know about how we handle shipping and delivery.
🌍 1. Where We Ship
We currently ship to most countries worldwide, including the United States, Canada, the United Kingdom, New Zealand, Australia.
If you’re unsure whether we deliver to your location, contact us at info@sleepwiz.store before placing your order.
⏱️ 2. Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can monitor your delivery.
🚀 3. Estimated Delivery Times
Orders placed in the United Kingdom, Australia & New Zealand and United States:
- Standard Shipping (10-14 days): FREE
- Priority Shipping (8-12 days): $2.99
Orders placed in Canada:
- Standard Shipping (13-15 days): FREE
- Priority Shipping (8-14 days): $2.99
Please note: delivery times are estimates only. Delays may occur due to customs, local postal services, or high seasonal demand.
📦 4. Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.
Please allow up to 48 hours for tracking information to update after dispatch.
If your tracking number doesn’t appear to be active after a few days, don’t worry — your order is on its way. You can always reach out to info@sleepwiz.store for assistance.
💨 5. Shipping Costs
We have worldwide free standard shipping. Priority shipping is available for an additional $2.99.
⚠️ 6. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your local government.
These charges are the responsibility of the customer. We recommend checking your country’s import policies before ordering.
💤 7. Lost or Delayed Packages
If your order seems delayed or missing, please contact us as soon as possible.
We’ll assist in locating your package and ensure you get your SleepWiz order delivered.
💌 8. Contact Us
For any shipping-related questions or special delivery requests, reach out to:
We’re always happy to help — because your journey to better sleep should start stress-free.